The survey shows that smaller airports are doing a better job than the larger ones. They also say that happy travelers spend more money in airports than do unhappy. BEST SMALL: Indianapolis International Airport (IND), BEST MEDIUM: Kansas City International (MCI), BEST LARGE: Detroit Metropolitan Wayne County (DTW). TB
It’s no secret that, for many travelers, the most dreaded part of any trip involves the airport. Typically, these sprawling facilities are spread across large areas, enabling them to handle modern commercial aircraft operations. Each year, tens of millions of passengers travel through these busy hubs, forced into long lines for tickets, baggage services and security checks—only to wait several hours for a flight.
via www.jdpower.com
