If you think your hotel clerk is out to get you, you might be right.
Hotel employees are people, too — people under a lot of pressure. And although you might not have noticed it, there’s a price to be paid for the dirt-cheap hotel rates you’ve seen lately. The lodging industry is cutting staff, freezing salaries and eliminating perks for its workers.
Result: Hotel employees are grumpier than ever. It doesn’t take much to set them off, either.